Wetherby Furnishings

Customer Service Line: Mon-Sat 9am-5pm

Privacy Policy

Privacy Policy

At Wetherby Furnishings, we are committed to safeguarding the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, disclose, and protect the information provided to us when you use our website or interact with us in any way. We adhere to the General Data Protection Regulation (GDPR) and other relevant data protection laws to ensure your rights and privacy are respected.


1. Information We Collect


1.1 Personal Information: When you make a purchase, create an account, or interact with our website, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.


1.2 Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.


1.3 Usage Information: We may gather information about your interactions with our website, such as pages visited, products viewed, and actions taken.


2. How We Use Your Information


2.1 Order Processing: We use your personal information to process orders, provide customer support, and fulfil your requests for products and services.


2.2 Communication: We may use your contact information to communicate with you about your orders, promotions, new products, and other relevant updates. You have the option to opt out of promotional communications at any time.


2.3 Improving Our Services: We analyse usage data to improve our website, products, and services, ensuring a better user experience for our customers.


2.4 Marketing and Advertising: With your consent, we may use your information for marketing purposes, including personalised advertising and remarketing efforts through SMS and other channels.


3. Sharing Your Information


3.1 We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting marketing activities. These service providers are bound by confidentiality agreements and are only authorised to use your information as necessary to provide services to us.


3.2 We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.


4. Data Security


4.1 We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.


4.2 We use secure socket layer (SSL) encryption technology to encrypt data transmitted between your browser and our servers during online transactions.


5. Your Rights


5.1 You have the right to access, update, or delete your personal information. You can do so by accessing your account settings or contacting our customer support team.


5.2 You have the right to object to the processing of your personal information for marketing purposes or withdraw consent for other processing activities.


6. Cookies and Tracking Technologies


6.1 We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. You can manage cookie preferences through your browser settings.


6.2 We may also use third-party analytics and advertising services that utilise cookies and tracking technologies to provide personalised content and advertisements.


7. Behavioural Advertising


7.1 We may use your information to provide targeted advertisements based on your browsing behaviour and interests.


You can opt out of targeted advertising by using the links below: 

– Facebook: https://www.facebook.com/settings/?tab=ads 

– Google: https://www.google.com/settings/ads/anonymous


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.


8. SMS for Remarketing


8.1 With your consent, we may use SMS messaging for remarketing purposes, including order updates, promotions, and product recommendations.


9. Changes to This Privacy Policy


9.1 We reserve the right to update this privacy policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly for updates.


10. Contact Us


10.1 If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at Support@wetherbyfurnishings.com


By using our website and providing us with your information, you consent to the collection, use, and disclosure of your information as described in this privacy policy.

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