Frequently Asked Questions
Ordering Process:
To place an order, simply browse our website and add your desired items to the cart. Once you have finished shopping, proceed to checkout and follow the prompts to enter your shipping information, select your preferred payment method, and complete your purchase.
We understand that sometimes changes are necessary. You can amend your order prior to dispatch, so please contact us as soon as possible if you need to make any adjustments. While we strive to process orders swiftly for timely delivery, we will do our best to accommodate your request. Please reach out to our customer support team, and we’ll assist you promptly.
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), and other secure online payment options. You can select your preferred payment method during the checkout process.
Yes, we offer bulk and wholesale pricing for larger orders. Please contact our sales team for more information and to discuss your specific requirements.
Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your delivery. You can use this tracking number on our website or with the designated courier service to monitor the progress of your shipment.
Product Information page:
Our garden furniture is meticulously crafted using a combination of premium materials renowned for their durability and aesthetics. We utilise powder-coated aluminium and powder-coated steel for their exceptional strength, corrosion resistance, and versatility. Additionally, we may incorporate other high-quality materials such as teak, synthetic rattan, and durable outdoor fabrics to ensure that each piece is built to withstand the rigours of outdoor environments while maintaining its visual appeal and structural integrity.
We offer customization options for certain modular furniture sets, allowing you to adjust the seating capacity to suit your needs. If the set is modular, we can increase the seating configuration to accommodate your space requirements. However, for non-modular sets, customization options may be limited. Please contact our customer support team for more information on available customization options for specific products.
Our furniture sets are designed to withstand various outdoor conditions, including sunlight and rain. The durability and weather resistance of each set may vary depending on the materials used and the specific design. While some of our sets are completely waterproof and can withstand prolonged exposure to the elements, others may require occasional maintenance or covering when not in use to ensure long-term durability. Please refer to the product descriptions or contact our customer support team for more information on the weather resistance of individual sets.
Proper care and maintenance are essential to prolong the life of your garden furniture. We recommend regularly cleaning your furniture with mild soap and water, avoiding harsh chemicals or abrasives. Additionally, covering or storing your furniture during inclement weather can help preserve its appearance and longevity.
We stand behind the quality and craftsmanship of our products and offer warranty coverage to provide you with peace of mind. Our warranty varies depending on the specific product and may cover manufacturing defects, structural integrity, and other aspects. Please refer to the product documentation or contact our customer support team for detailed warranty information.
Delivery and Shipping :
We offer a variety of shipping options, and the estimated delivery date for your order will be displayed on the checkout page. Delivery times may vary depending on your location within the United Kingdom and the availability of the product.
At this time, we only offer shipping within the United Kingdom. Unfortunately, we do not offer international shipping. We apologise for any inconvenience this may cause.
Shipping costs vary depending on factors such as the size and weight of your order, as well as your location within the United Kingdom. You can calculate shipping costs during the checkout process by entering your shipping address and selecting your preferred shipping method.
In the unlikely event that your order arrives damaged, we will promptly offer a replacement. Please contact our customer support team immediately upon receipt of the damaged items, and we will work with you to resolve the issue as quickly as possible.
Yes, we can accommodate specific delivery dates. Once your order has been dispatched, the courier responsible for delivery will contact you to arrange a suitable date and time for delivery. This ensures convenience and flexibility for our customers.
Returns and Exchanges:
Our return policy allows for returns of items that remain in their original condition, unused, and undamaged within 14 days of receiving the product. However, certain items are exempt from our return policy, including custom-made or bespoke furniture, items that have been assembled or modified by the customer, and those damaged due to misuse, negligence, or improper care.
To initiate a return or exchange, please contact our dedicated customer service team to request a return authorization (RA) number. Once you have the RA number, securely package the item in its original packaging, ensuring all accessories and manuals are included. Label the package with the provided RA number and arrange for the return shipping to our designated warehouse address.
Restocking fees may apply to returns not associated with manufacturing defects or errors on our part. Any applicable fees will be communicated transparently to customers before processing the return. Please refer to our returns policy for further details.
If you receive the wrong item, please contact our customer service team immediately. We will arrange for the correct item to be sent to you as quickly as possible and provide instructions for returning the incorrect item. We apologise for any inconvenience this may cause and appreciate your understanding.
Customer Support:
You can contact our customer support team via phone, email, or live chat. Our representatives are available to assist you with any inquiries or concerns you may have regarding our products, orders, or services.
Our customer support team is available from 9:00 am to 5:00 pm, Monday to Saturday. During these hours, our dedicated representatives are ready to provide you with prompt and helpful assistance to ensure a smooth and enjoyable shopping experience.
Yes, we understand that assembly may be required for certain furniture items. Our customer support team is available to provide assistance and guidance with assembly instructions. Alternatively, we also offer an installation service for added convenience. Please contact us for further details on our assembly assistance options.
Absolutely! We offer a range of resources and guides to assist you in choosing the perfect furniture for your outdoor space. From product descriptions and specifications to style guides and design tips, we provide comprehensive information to help you make the best decision. Additionally, our customer support team is always available to answer any questions and provide personalised recommendations based on your specific needs and preferences.